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Need technical assistance with our products? Fill out a quick form to submit a support ticket and get a quick resolution.
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Help Topics & How-to Videos
Find answers to common questions and best practices for product installation, configuration, and fine tuning.
- Installation & Deployment
- Upgrading
- Usability & Training
- Migrating Hardware
- Understanding Event Correlation
- Building Reports
- Database Strategies
- Maintenance

User Guides
Comprehensive help files for getting the most out of your ELM Enterprise Manager deployment.
- View the Quick Start Guide
- Web-based version
- PDF printer friendly
System Requirements
Explore the different components of ELM Enterprise Manager and the various operating systems and databases supported
- ELM Server
- ELM Agents
- ELM Database


Release Notes
See what’s included in the latest version of ELM Enterprise Manager and a history of previously released builds.
- New Features
- Updates & Fixes
- Known Issues
- Supported Upgrade Paths
Legacy Product Archive
Access past versions of ELM Enterprise Manager and documentation to support upgrade paths, existing installations and government approved versions.
- Downloads
- Release Notes
- System Requirements
- Help Files
- Supporting Materials
